1. What is an Online Payment Gateway?
- An online payment gateway is a software system that would allow you to accept, process, and manage payments from your customers over the convenience of the internet.
2. What do I need do to get started?
- All you need is to contact our Sales or Merchant Services Team and we'll send you a checklist of our requirements.
3. What fees do I have to pay?
- There is no upfront charge, and after you go live in our system, one time set-up fee and annual fee will be decuted from your first settlement.
4. What happens after my application is approved?
- Once your application gets approved we will grant you your own access to our merchant's system and we'll send you our API. It's a simple, hassle-free and Plug n Play system to start accepting payments online.
5. How can I close my account?
- Should you not be satisfied with our service or if for some reasons you do not need our service, please just simply send us an email to our Merchant Account Team and they will be assisting you.
6. What credit card types may I accept?
- All regular credit cards are all accceptable, including Visa, Mastercard, JCB and AMEX. If you have any special request, please contact our team via email.
7. How will I get paid for credit card transactions?
- Our Settlement Team will wire payments to your bank account and our Merchant Services Team will confirm this by sending you the bank slip together with a detailed report of the transactions covered by the payout.
8. When will I get paid for credit card transactions?
- Your first settlement will be released after 14 days from your first successful transaction, and weekly afterwards, provided that you meet the minimum required amount of $5000.
9. Will I receive regular confirmation of payments from IPayinternational?
- Definitely. You will be updated regularly by our friendly Merchant Service Associates.
10. How do I issue refunds?
- We will grant you access to our IPayinternational merchant system where you could monitor your transactions and do the necessary refunds.
11. I am getting an error regarding a particular transaction, what does that error mean?
- Should you encounter any errors or technical difficulties, please reach us by email or contact your sale representative right away.
12. What should I do when some transactions do not appear on my report?
- Should you encounter any discrepancies, please reach us by email or contact your sale representative right away.
13. Can I have multiple users for my IPayinternational account?
- Definitely. You can add sub-users to your account and even customize the access that each user can have.
14. Is there a limit to transactions?
- We do not limit the transaction volume. However, we set a limit on the amount per Transaction, Amount of transactions per day, and Amount of transactions per month. In the event that you would need to increase your limit, our merchant services would be available to take your request.
15. Is there a Rolling-Reserve and how long before I get this Rolling-Reserve amount?
- For USD credit card transactions, IPayinternational will reserve 10% of the transaction amount as security deposit. The reserved funds will be paid out to you after 180 days.
16. Where is the processor located?
- We operate in HK and mainland China
17. What day of the week do you process payouts?
- The team usually issue the settlement report on every Monday or Tuesday and then do the payout accordingly. Should the settlement date encounter any holidays, your settlement will be deferred to next week.
18. What information does your API require that we send for each transaction?
- We would require all transaction details that are allowed by PCI-DSS.
19. Do you have any special programs or development programs for new users of your service?
- Our service is not standalone software that will reside on your system. We will be able to process your payments by integration through our API. As for new users, our processing is simple and it addresses both technical users and new users.